Shipping policy

Shipping Policy

Thank you for shopping with Cordillera Made! We want to make sure your order arrives safely and on time. Please review our shipping information below.

Processing Time Orders are processed within 1–3 business days after payment is confirmed. You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Order Tracking Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

Shipping Destinations We ship worldwide! Shipping rates and delivery estimates will vary by destination and are calculated at checkout.

Customs, Duties, and Import Tax on International Orders Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. To reiterate, Cordillera Made does not pay customs duties, taxes, or import fees on international orders. You as the customer are responsible for those fees.  For any questions about international shipping, contact us at support@cordilleramade.com.

Lost or Damaged Shipments Please inspect your order upon reception and contact us immediately if your item is damaged, defective, or if you received the wrong item, so we can evaluate the issue and make it right. Once we transfer your order to the carrier, title and risk of loss passes to you.

USPS and International Shipments If you are an international shopper, and order with USPS, your tracking number will stop working once the package is transferred to the postal service of your country. To avoid this, we recommend using a different shipping service. We have no way of getting a tracking number from your home country. We understand this can be frustrating and ask that you still communicate with us. We can be contacted at support@cordilleramade.com. 

Returns & Exchanges For information on returns and exchanges, please refer to our Refund Policy. We have a 30-day return policy — items must be in their original condition with tags and packaging.

Contact Us For any shipping questions, reach out to us at support@cordilleramade.com. We're happy to help!